SHIPPING & DELIVERY

Thank you for shopping with vibee24. We’re committed to getting your order to you as quickly and smoothly as possible.

Please review the information below regarding order processing, shipping times, tracking, and delivery expectations.

 

 

How long does it take to process an order?

All orders require 4–7 business days for processing before shipment. Processing times may be longer during peak seasons, holidays, promotional periods, or due to unusually high order volume.

Please note that processing time is separate from shipping time.

 

 

Estimated Shipping Times

Once your order has been processed and dispatched, estimated delivery times are as follows:

  • United States (Mainland): 5–10 business days

  • United States (HI, AK, PR, GUAM): 6–12 business days

  • Canada: 7–10 business days

  • Europe: 5–15 business days

  • International: 7–20 business days

Please note that these are estimated delivery times only and are not guaranteed.

 

 

Do you ship internationally?

Yes. vibee24 proudly offers international shipping to many countries worldwide.

We work to bring our products to customers globally, but shipping availability may vary depending on destination, customs restrictions, and carrier limitations. If your location is available at checkout, we currently ship there.

 

 

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, if tracking is available for your shipment.

You can use your tracking number to monitor the delivery status of your order.

Please allow 1–3 business days for tracking information to update after your package has been shipped.

 

 

My tracking says “no information available”

In some cases, tracking information may not update immediately after shipment. This is normal and usually happens because the carrier has not yet scanned the parcel into their system.

Please allow 1–3 business days for the tracking page to update.

If your tracking has not updated after several business days, contact us and we’ll look into it.

 

 

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We can only make changes if your order has not yet entered processing or shipment.

vibee24 is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

 

 

Shipping Delays

While we do our best to meet the estimated delivery windows above, delays can happen for reasons outside our control, including:

  • customs processing

  • carrier delays

  • severe weather

  • public holidays

  • incorrect or incomplete delivery information

  • high seasonal demand

  • international transit disruptions

vibee24 is not responsible for delays caused by shipping carriers, customs, or events beyond our control.

 

 

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country. These fees are the responsibility of the customer unless otherwise stated at checkout.

vibee24 is not responsible for customs delays or additional import charges.

 

 

Lost, Stolen, or Marked-Delivered Packages

If your package is marked as delivered but you have not received it, please:

  1. check around your delivery location

  2. ask household members, neighbors, or building reception

  3. contact the shipping carrier directly

  4. contact us if you still need help

Once a package has been marked delivered by the carrier, vibee24 cannot guarantee replacement or refund, but we’ll do our best to help you investigate the issue.

 

 

Need Help?

If you have any questions about your shipment, tracking, or delivery status, contact us at:

support@vibee24.com

 

 

4) RETURNS & EXCHANGES — vibee24

RETURNS & EXCHANGES

At vibee24, we want you to be happy with your order. Please read this policy carefully before making a purchase, as it explains when returns, exchanges, replacements, and refunds may be available.

 

 

Return Eligibility

Due to the nature of beauty and personal-use products, all sales are generally final unless there is a problem with your order caused by us.

Returns or exchanges may be accepted only in cases such as:

  • the item arrived damaged

  • the wrong item was received

  • the item arrived defective

  • the item is missing from your order due to fulfillment error

We do not accept returns or exchanges for:

  • change of mind

  • dislike of the product

  • personal preference

  • ordering the wrong item by mistake

  • normal variations in expectations regarding texture, finish, or skin compatibility

  • used or opened beauty products where hygiene and safety standards apply

 

 

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • your order number

  • a clear description of the issue

  • clear photos of the item received

  • photos of the packaging if relevant

If your claim is approved, we may offer one of the following at our discretion:

  • a replacement item

  • store credit

  • a partial refund

  • a full refund where appropriate

 

 

Opened / Used Products

For hygiene and safety reasons, opened, used, tested, or tampered-with beauty products are not eligible for return or exchange, unless they arrived damaged or defective.

This is standard for personal-use cosmetic products and helps us maintain product safety and quality for all customers.

 

 

Order Changes and Cancellations

If you need to change or cancel your order, please contact us within 12 hours of placing your order.

We can only modify or cancel orders that have not yet entered processing or shipment. Once the packaging or shipping process has started, the order can no longer be changed or cancelled.

 

 

Refunds

If your refund request is approved, your refund will be processed back to the original payment method used at checkout where possible.

Please allow 5–10 business days for the refund to appear on your statement after it has been issued, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the issue was caused by our error.

 

 

Chargebacks and Abuse

We reserve the right to deny refunds, returns, replacements, or support requests in cases of suspected fraud, abuse of our policies, repeated refund claims, or false damage claims.

 

 

Contact Us About a Return Issue

If there is an issue with your order, contact us at:

support@vibee24.com

Please include your order number in the subject line for faster assistance.